Account Deletion – CableSmartPay
Last Updated: 22 September 2026
CableSmartPay allows customers to request deletion of their account and eligible personal information.
1. How to Request Account Deletion
To request account deletion, please send an email to:
Please use the following subject:
Account Deletion Request
Please include your registered mobile number in the email so that we can identify and verify the account.
2. Account Verification
For account security, we may verify the request using information associated with your registered account before processing the deletion request.
3. Information That May Be Deleted
Subject to applicable legal and operational requirements, account deletion may include removal of personal information associated with your account, such as:
- User profile information
- Registered mobile number
- Email address, where applicable
- Address and service-related profile information
- Subscription account information
- Customer support information where applicable
4. Transaction and Legal Records
Certain payment, transaction, accounting, security, or legally required records may need to be retained for the period required by applicable law, regulatory requirements, accounting requirements, or legitimate business purposes.
Payment information processed by third-party payment providers is also subject to the applicable provider's own retention policies.
5. AutoPay Information
If your account has an AutoPay subscription or recurring payment information, the applicable AutoPay and transaction records may be handled as part of the account deletion process and retained where required for payment, accounting, legal, or regulatory purposes.
Customers should contact support if they have a specific question about an AutoPay record associated with an account deletion request.
6. Processing Time
Account deletion requests are normally processed within 7 working days after the required account verification is completed.
The actual processing time may depend on account verification and the information required to complete the request.