Privacy Policy – CableSmartPay

Last Updated: 22 September 2026

CableSmartPay is operated by Hurryep Technologies Private Limited. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information may be collected when you use CableSmartPay and how that information is used to provide the service.

1. Information We Collect

Depending on the features you use, CableSmartPay may collect:

• Name
• Mobile number
• Email address, when provided
• Address or service-related information
• Cable subscription information
• Transaction references
• Payment-related information required for transaction processing
• Device information
• Operating system information
• App version
• IP address and technical information
• Push notification information
• Wallet and referral information
• Information provided when contacting customer support

2. AutoPay Information

AutoPay-related information may include:

• AutoPay subscription reference
• Payment gateway reference
• AutoPay status
• Recurring payment amount
• Currency
• Billing frequency
• Billing day or scheduled payment date
• Current payment period information
• Next scheduled payment date
• Authorization date
• Payment status
• Payment-related transaction references

This information helps us provide AutoPay, display your payment schedule and status, maintain accurate billing records, process payment-related activities, and provide customer support.

3. Payment Information We Do Not Collect

CableSmartPay does not collect or store sensitive payment authentication information such as:

• UPI PIN
• Bank login password
• Card CVV
• Payment authentication passwords

Sensitive payment authentication is handled by the applicable payment gateway or payment service provider.

4. How We Use Your Information

Your information may be used to:

• Create and manage your account
• Authenticate your account
• Provide billing information
• Process payments
• Provide AutoPay services
• Display payment and AutoPay status
• Send service and payment notifications
• Provide customer support
• Maintain transaction records
• Protect accounts and payment services
• Prevent unauthorized activity
• Improve the app and service experience
• Meet applicable legal and regulatory requirements

5. Payment and AutoPay Security

Payments and AutoPay authorization are processed through supported third-party payment gateways.

CableSmartPay uses reasonable technical and organizational measures to protect information used by the platform.

Sensitive payment authentication information such as UPI PINs, bank passwords, and card CVVs are handled by the applicable payment provider.

6. Notifications and Device Information

CableSmartPay may use device information and notification services to provide useful alerts such as:

• Payment updates
• AutoPay updates
• Service notifications
• Account notifications
• Important app information

7. Cookies and Similar Technologies

CableSmartPay may use cookies, application storage, device identifiers, or similar technologies where required for authentication, security, service functionality, analytics, and improving the app experience.

8. Information Sharing

Information may be shared with trusted service providers when required to provide CableSmartPay services.

These may include:

• Payment gateways
• AutoPay or recurring payment providers
• Notification providers
• Cloud service providers
• Technical service providers
• Legal or regulatory authorities where required

Information shared with service providers is limited to what is reasonably required for the relevant service or purpose.

9. Data Retention

Information may be retained for the period required to provide services and maintain:

• Account information
• Billing records
• Payment records
• AutoPay records
• Settlement and transaction information
• Customer support records
• Accounting records
• Applicable legal and regulatory records

10. Your Privacy Rights

Subject to applicable requirements, you may contact CableSmartPay to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information where applicable
• Information about how your personal information is used

Reasonable verification may be required to protect your account and personal information.

11. Third-Party Services

CableSmartPay may use third-party services such as payment gateways, cloud services, notification services, and other technology providers.

These services may have their own terms and privacy policies.

12. Data Security

CableSmartPay uses reasonable security measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

Users should also keep their account credentials and device secure.

13. Grievance Redressal

For privacy-related questions, requests, or concerns, please contact:

14. Changes to This Privacy Policy

This Privacy Policy may be updated when there are changes to the CableSmartPay app, services, technology, or applicable requirements.

The latest version will be made available through the app or applicable CableSmartPay channels.

Contact

Email: cablepay@hurryep.com